Find the signal in the noise.
Sort is an AI engine that reads customer complaints, extracts their emotional sentiment, and clusters issues—so your team knows exactly what to fix first.
Live Issue Stream
"I've been stuck outside for an hour, the digital door logic is broken again!"
"The checkout page keeps loading endlessly on my phone."
Sort automatically routes these to Tier 3 Support.
API Capabilities
Turn complaints into roadmaps.
Connect Sort to your Zendesk, Intercom, or raw database. Our NLP engine instantly categorizes mountains of unstructured text into actionable priorities.
Emotion Extraction
Go beyond basic "positive/negative" sentiment. Sort detects nuanced emotions like frustration, urgency, confusion, or delight, allowing you to gauge the true severity of a ticket.
Topic Clustering
If 500 people report an issue differently, Sort groups them together. Instantly see that "door won't open," "stuck outside," and "lock broken" are the exact same high-priority bug.
Priority Routing
Use webhooks to seamlessly reroute critical issues. If Sort detects high anger and keywords like "cancel" or "lawyer", it immediately pages your senior customer success managers.
API Pricing
Scale your insights.
Pay only for the volume of text records you analyze.
Developer
For local testing
$0/mo
- Up to 5,000 Records/mo
- Standard Emotion API
- 2 Requests / second
Growth
For active support teams
$199/mo
- Up to 100,000 Records/mo
- Advanced Topic Clustering
- Webhook Action Routing
- 20 Requests / second
Enterprise
For global scale
Custom
- Unlimited Records
- Custom Industry Models
- Private Instance Deployment
- Dedicated Support SLA